At Shopping Mod, customer satisfaction is important to us 💖
However, due to the nature of our products (undergarments & lingerie), we follow a strict hygiene-based policy.

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📌 1. Return Policy

🚫 We do NOT accept returns for:

• Undergarments
• Lingerie & nightwear
• Any used or opened products

This is to ensure hygiene and safety for all customers.

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📌 2. Exchange Policy

✅ We only offer exchange (not return) in the following cases:

• You received a damaged item
• You received a wrong product

📌 Conditions:

• Item must be unused and in original packaging
• Exchange request must be made within 24–48 hours of delivery

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📌 3. Refund Policy

💸 Since we operate on Cash on Delivery (COD):

• Refunds are not usually applicable
• In approved cases (wrong/damaged item), we provide:
  ✔️ Exchange with correct product
  ✔️ OR refund (if exchange not possible)

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📌 4. How to Request Exchange/Refund

To request an exchange or refund:

📧 Email: http://careshoppingmod@gmail.com

📱 Or contact us via WhatsApp

Please provide:

• Order details
• Clear pictures of the product
• Issue description

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📌 5. Non-Acceptable Cases

❌ Exchange/refund will NOT be accepted if:

• Request is made after 48 hours
• Product is used, washed, or damaged by customer
• Size issue (please check size chart before ordering)
• Change of mind

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📌 6. Shipping for Exchange

• In case of our mistake (wrong/damaged item) → we cover delivery cost
• In other cases → customer may bear shipping charges

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📌 7. Important Note

💖 We ensure:

• Quality checked products
• Proper packaging
• Discreet delivery

But we encourage customers to double-check order details before placing order

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💖 We’re committed to providing you a safe, hygienic, and satisfying shopping experience.